Auto Claims Administrator

Job Summary

The Auto Claims Administrator serves in a support role for the Risk Managment department. Handling claims, incident reports, file/record keeping, follow up, schduling. Other relevant duties assigned by the department lead. 

Benefits

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees.  Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from.  All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans.  Other benefits include life insurance, disability coverage, employee assistance program, and retirement program.  The company also has a variety of voluntary benefits for employees to choose from.

Responsibilities

• Administers claims on all on-road/off-road vehicles and some general liability; main intake source for incident reports, dash cams, photos, and other documentation pertaining to the accident.
• Manages and maintains records of all losses and citations, providing data to assist all risk/safety personnel in reducing number of losses overall. 
• Accountable for maintaining monthly, quarterly, and annual reports showing claim costs, expense reserves and accident frequency for VP/GMs and regional Safety Managers. 
• Responsible for composing Subrogation Demands for not-at-fault claims. requiring and ensuring CalPortland gets payment for damages. 
• Requests work orders for all repairs done in-house to present in subrogation demand. 
• Takes calls regarding windshield claims; sends out claim-filing instructions to claimants and submits claims to insurance once dispatch has verified truck's location. 
• Manages all accident (hard) files/records in-house. 
• Acts as the main point of contact for CalPortland regarding accidents; works closely with insurance companies and attorneys to set reserves, as well as authorize offers/settlements of claims where court involvment may or may not apply. 
• Communicates and coordinates with management, dispatch, claimants, and employees to aid in resolving claims. 

Education

High School Diploma

Requirements/Qualifications

• Ability to defuse and resolve situations where emotions can be elevated while remaining composed and objective 
• Fairness to determine proper claims settlements and cost control; authorizes cost paid out by insurance 
• Must posses discernment, great judgement of character and ability to make good judgment 
• Effective negotiation skills when determining liability or discussing repairs 
• Skilled Microsoft Office (Excel, Word, Outlook), SAP and customer service
• Exceptional written and verbal communication 
• Strong attention to detail, dependability, and follow through of all claims

Preferred: 

• Previous Claims Admin experience

Conditions of Employment

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing.

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